I’m having an issue with my delivery – who do I contact?
For any delivery or shipping queries please contact firstname.lastname@example.org You will receive tracking information from our system once the courier has picked up your order. You can use this tracking information to view the status of your parcel and to follow up directly with the courier with any concerns you may have.
What is the standard shipping time for my order?
Please allow 2-3 business days for your order to be packed.
Once with the courier, please allow 2-3 business days for metropolitan areas in NSW,QLD,VIC & 3-10 business days for other locations. This is only a guide and variables such as courier availability and shipping delays can change these times.
I placed an order but only part of my delivery has arrived?
Some orders are packed separately depending on size and weight. Please give an additional business day for the remaining order to arrive. If the delivery has not made its way to you after that please email email@example.com as soon as possible to reduce further delays.
I accidentally put the wrong delivery details down?
Your first point of contact should be the courier as this will help you to resolve your issue in the fastest possible time. You are able to request a redirect from the courier to correct your delivery details. The courier will not always be able to action on that request depending on what stage the delivery is at.
If you are unable to redirect your parcel and your parcel has been delivered, we are unable to replace your order if the incorrect address was supplied by the customer. In the event that the order has been returned to us after an incorrect address has been given, we are happy to resend the parcel with the delivery fee covered by the customer. If the order has not been returned to sender, the customer will need to place a reorder through the website.
Modus Brewing claims no responsibility for incorrect delivery details supplied by the customer. For any further delivery address issues please email firstname.lastname@example.org
Do you ship to PO Boxes?
Yes! We can ship to PO Boxes through Auspost.
Can I request my parcel to be left in a designated area?
We are able to pass along your details for a nominated ‘safe delivery’ location where your parcel will be left if you are not at home. Please note that this option is at your own risk and we are not liable for missing or damaged items if a safe delivery request has been made. No refunds or replacements will be made if a safe delivery option is requested and the item has been marked as safely delivered.
Refunds can only be issued based on quality of product or if the product is damaged or missing. We do not issue refunds based on change of mind or if there are delays with the courier services out of our control. In order to receive a refund, we must receive a notification from the courier that the item has been lost or damage. In the case of quality, you are required to return the remainder of the order to our warehouse (see shipping returns below) and once we have confirmed it has been returned we can then initiate the refund process. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Only regular priced items may be refunded. Sale items cannot be refunded.
To return your product, you should mail your product to: 20 Merewether Street, Merewether, NSW, 2291
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Where can I find Modus Brewing beers near me?
Don’t fear, our beer is near! Head to our ‘Near Me’ page on our website to find all our Modus Brewing stockists.
My product was damaged during delivery can I get it replaced or a refund?
If your product was damaged during shipping please reach out to firstname.lastname@example.org to discuss a replacement.
Are Modus beers gluten free?
No, all of our Modus beer range contains gluten.
I’m wanting to purchase a gift card online and use it at Modus Mona Vale or Modus Merewether. Can I do this?
You can purchase an online voucher and use it online or at one of our venues at Mona Vale or Merewether. You can also purchase gift vouchers at our two brew venues however those can only be used in Venue.
I am having trouble with purchasing on your online store?
If you’re having trouble purchasing anything on our online store please try refreshing your browser. Changing search engines (Safari to Google Chrome) also might help with the issue. If the problem persists please contact email@example.com for assistance.
Can’t find your question anywhere?
Email firstname.lastname@example.org for any other questions or queries.